Consumer health and safety

Ensure healthy lives and promote well-being for all at all ages.

As the consumer of natural gas products is the population, the company KazTransGaz-Aimak JSC monitors, analyses accidents among consumers, using gas at home, and takes preventive measures in part of proclamation, awareness, instruction and training of the population to safety requirements during operation inside house equipment. A raid was also conducted with representatives of emergency situations concerning “Safe use of natural gas in everyday life”, videos are being broadcasted. Despite the fact that maintenance of indoor equipment, maintenance of gas consuming systems is serviced by outsourcing company, KTGA performs the following activities for safety and health purposes of consumer.

 

Videos on security

(number of watches)

Raids/ meetings

Running letters

Articles in mass media

Plots

Activities on awareness raising of consumers

3,030

350

2,115

69

64

 

One of the important priorities of “KazMunaiGaz Onimderi” LLP is to provide the consumer with high-quality products (oil products), meeting the requirements of the declared standards. In order to provide consumers with petroleum products of assured quality and enhance the company’s image, the Company has developed its own system of end-to-end quality control of petroleum products, which covers all stages of fuel movement – from receiving, storing to selling and selling petroleum products at filling stations.

Quality control of oil products is carried out by testing laboratories in Astana, Almaty and Atyrau cities, accredited in the state system of accreditation of the Republic of Kazakhstan for compliance with the requirements of GOST ISO/IEC 17025–2009. They are equipped with a single system of technical control, which allows monitoring of all qualitative parameters of oil products for compliance with the requirements of the Technical Regulations of the Customs Union and regulatory documentation for products, and can render services on test of oil products to third parties.

Laboratories of “KazMunayGas Onimderi” LLP carried out quality control of oil products during receiving, storage and sale of petroleum products. According to the results of tests of oil samples of fuel there were no inconsistencies to the requirements of technical regulations of the Customs Union “On the requirements for automobile and aviation gasoline, diesel and marine fuel, jet fuel and fuel oil” and regulatory documents for products, led to warnings, fines or penalties from the authorized state bodies. Not only laboratory employees were involved in quality control of oil products, but also employees of production branches.

There is a 24-hour customer support line Call-center in “KazMunayGas Onimderi” LLP. On all complaints, received by the Call Center, direct work is performed until the issue is fully resolved. When complaints about the quality of fuel are received, work is organized on commissioning sampling of petroleum products with the participation of the client, who is given the opportunity to check the fuel quality in the laboratory of the Partnership or in any independent accredited laboratory. The results of the tests (reports, test reports) are sent to customers in time. Based on the results of fuel tests, carried out both in the laboratories of the Partnership and in independent laboratories, the compliance of fuel with the requirements of regulatory documentation for products was established. Cases of non-compliance with the requirements of legislation and voluntary codes, regarding the impact of products and services on health and safety, have not been established. During the accounting period, inconsistencies related to the impact of products and services on the health and safety of the consumer, were not recorded.