Stakeholder Engagement

We seek to ensure high openness and transparency of our activities by implementing the principle of active dialogue with stakeholders. Every year we disclose information on all material aspects of the Company’s operations. This allows us to maintain a balance between economic, social and environmental aspects of our operations.

KMG implements the full operating cycle from exploration and production of hydrocarbons, their transportation and refining to sale of oil and oil products both in Kazakhstan and abroad, and represents the state interests in the oil and gas sector. Having a complicated structure and various activities, KMG is interacting with a wide range of stakeholders.

KMG is constantly making efforts to build up a dialogue and long-term cooperation, and manage relations with its stakeholders.

KMG has an approved Stakeholder Map, compiled taking into account the risks and rankings based on dependence (direct or indirect), obligations, the situation (with a particular focus on high-risk areas), influence, and various prospects. To ensure effective achievement of the goals, Stakeholder Engagement Plans are developed.

When defining stakeholders and stakeholder engagement, KMG applies the best stakeholder engagement practices, including international standards, such as AA1000SES Stakeholder Engagement Standard.

METHODS OF STAKEHOLDERS ENGAGEMENT

Key stakeholder groups		Information needs in engagement	Disclosure methods and communication channels
	Shareholders	Information on the Company’s activities, corporate events affecting the interests of security holders	Providing access to information Representation of shareholders’ interests in Board of Directors of KMG Publication on the corporate website	Publication on the website of the Kazakhstan Stock Exchange Disclosure of information on the Internet resource of the depository of financial statements
	Investment Community	Information on the Company’s activities, corporate events affecting the interests of investors and the investment community as a whole Interest is expressed in ensuring return on invested investments, opportunities for investing in KMG	Providing access to information Publication on the corporate website, including in the Investors section (www.kmg.kz) Publication on the website of the Kazakhstan Stock Exchange Organisation of roadshows and other public events for investors	Conducting meetings, conference calls Providing work with requests via e-mail (ir@kmg.kz), telephone consultations Press releases Publication on the Internet resource of the depository of financial statements
	Associations, Local Communities, Public Organisations	Any information other than that which is confidential in accordance with the laws of the Republic of Kazakhstan and KMG’s internal documents. Information related to employment, corporate social responsibility, environmental safety and environmental activities Interest is expressed in the endeavour to inform the public about the Company’s activities and increase the level of KMG’s information openness, as well as in solving social problems of the local population, development of social infrastructure, transparency of the Company’s activities, and improvement of the environment	Providing access to information Publication on the corporate website Public meetings Public consulations Publication in the media Reception of citizens Organisation of work with complaints and appeals Participation in the work of local authorities and projects of local communities Membership in associations	Conducting public events with the participation of representatives of local communities International initiatives Participation in industry forums and conferences Membership in working groups on social and environmental issues Surveys and research Working with enquiries
	Mass Media	Any information other than that which is confidential in accordance with the laws of the Republic of Kazakhstan and KMG’s internal documents Interest is expressed in the endeavour to inform the public about the Company’s activities	Publication on the corporate website Publication in the media and responding to media enquiries Distribution of press releases	Organising press conferences, briefings, press tours, forums, infosessions and other media events Working with enquiries
	Government, Local Public Authorities	Information of socio-economic, environmental and sectoral nature affecting public and government interests Interest lies in compliance with KMG’s activities, legal requirements, tax revenues, economic growth and solution of social tasks	Providing access to information Publication on the corporate website Meetings, conference calls Publication in the media	Entering data into the electronic system Notification by means of communication Working groups on improvement of the RoK laws
	Subsidiaries and Dependent Entities of KMG	Information on the Company’s operations, its strategic development plans, the corporate governance mechanisms, methods of interaction, corporate events affecting the interests of SDEs Interest is expressed in the promotion of sustainable development, financial sustainability, assistance in liaising with government authorities	Providing access to information Publication on the corporate website Representation of the shareholder’s interests at general meetings of shareholders/members, as well as in Boards of Directors/ Supervisory Boards	Holding meetings, consultation panels, conference calls Participation in committees, working groups Organisation of trainings, workshops
	Customers, Suppliers, Partners, Other Organisations	Information on management decisions that may affect the terms of mutually beneficial cooperation, corporate events affecting the interests of partners, suppliers, customers Interest lies in respecting the rights of the parties to cooperation, in ensuring that they fulfil their obligations	Providing access to information Publication on the corporate website Meetings, conference calls	Organisation of work with complaints and appeals Organisation of partner/supplier days Sending notifications Audits
	Trade Unions, KMG Employees	Information on the Company’s development plans, working conditions, career growth, observance of social and labour rights, corporate events affecting the interests of KMG employees Interest is expressed in ensuring harmonious and safe working conditions, observance of rights and obligations in accordance with the labour laws of the Republic of Kazakhstan	Providing access to information Publication on the corporate website Meetings Reporting meetings of management with employees Health and safety councils and committees	Organisation of trainings, workshops Internal messages Distribution of materials through internal communication channels Surveys, questionnaires Contests

METHODS OF STAKEHOLDERS ENGAGEMENT

Shareholders

Investment Community

Associations, Local Communities, Public Organisations

Mass Media

Government, Local Public Authorities

Subsidiaries and Dependent Entities of KMG

Customers, Suppliers, Partners, Other Organisations

Trade Unions, KMG Employees